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Terms and Conditions 2020

SECTION 1: Application Procedure & Liability

1.1: The applicant is responsible for reading, understanding and signing the following terms and conditions. Malta University Language School (MULS) can answer any questions in Bezu about the following terms and conditions by email.

1.2: The following terms and conditions are binding for all MULS students, both those who book directly and those who book through an agent.

1.3: Applicants must be at least 18 years of age. Parents or legal guardians must apply on behalf of their children if they are minors and must also sign a separate consent form.

1.4: Although MULS will make every effort to help and support the student during their stay in Malta, MULS does not accept responsibility for any injury, loss or damage that the student may suffer during their stay in Malta.

1.5: The applicant agrees that MULS will not be responsible for any loss, damage or other costs that may arise from their own negligence or misconduct.

1.6: MULS reminds all applicants that it is the responsibility of each student to be in possession of an insurance policy that includes civil liability, liability and medical insurance throughout their stay in Malta.

1.7: Applicants are obliged to inform MULS if they suffer from any medical, physical or psychological impairment that may affect their stay or that of other students. MULS cannot be held responsible for the well-being and safety of the students, even if they have been informed of any such impairment.

1.8: MULS reserves the right to exclude any applicant or student from any kind of service that has been applied for if MULS believes that the behaviour of such persons endangers the health and safety of other students or staff or is likely to do so, as well as discrediting the reputation of MULS in any way.

1.9: The student will be issued with a Malta University Language School student card which must be carried at all times.

1.10: MULS reserves the right to take photos or videos on the school premises for promotional purposes.

SECTION 2: Terms of payment

2.1: Applicants will receive an invoice listing the services requested. MULS also estimates the following fees:

A registration Fee of €25 (applicable to all applicants). A maximum of €5 as Eco-tax (mandatory government accommodation tax). Summer supplement for tuition (applicable from 22 June 2020 to 28 August 2020): 35 € per week. Summer supplement for accommodation (applicable from 22 June 2020 to 28 August 2020): 35 € per week. Written confirmation (for legal, academic or professional purposes): 50 € Course change fee (on request): 25 €

2.2: Applicants must pay the full amount for their booking. Applicants are required to send a deposit of 25% of the total amount in order to confirm their booking. The deposit must be paid within 5 working days of the invoice being issued to confirm the booking. The deposit will then be deducted from the total amount.

2.3: Applicants are required to pay the total amount of the course fees at least 14 working days before the start of the course or move into accommodation at Malta University Language School.

2.4: Applicants are only eligible for special conditions for long term stays and discounts if the total amount is paid in full in advance.

2.5: The MULS will not make refunds to students if their booking has already been confirmed.

2.6: Fees and expenses are not refundable. No refunds will be made for services not used. Should applicants or students request a rescheduling of their lessons, they must inform the MULS at least 5 working days in advance. Failure to do so will result in the classes not being rescheduled.

3: VISAs

3.1: A written consent for visa purposes can be given to a student of the MULS. The MULS will charge a non-refundable fee of 50 € for a written consent. Applicants who request a written confirmation must pay the total amount before a written confirmation can be issued by the MULS.

3.2: Should an applicant not be granted a student visa, he/she must notify the MULS of his/her inability to travel to Malta at least 30 days before arrival in Malta and present the official rejection letter to the MULS.

3.3: If the visa is not granted and a student has not informed the MULS at least 30 days before his/her arrival in Malta, the MULS will retain a cancellation fee of 275 € (including the written confirmation fee and 25 € registration fee) of the cost of the course and 100 € of the cost of accommodation. The MULS will then refund the remaining amount. The refund can only be made after presentation of the official rejection letter. If a student informs the MULS less than 30 days before arrival in Malta, the MULS will retain 13% of the total amount as an administrative fee. In addition, the MULS will retain a further 80% of the accommodation costs and 20% of the tuition costs. The MULS will then refund the balance to the student. The refund can only be made upon presentation of the official rejection letter for the student visa.

SECTION 4: SERVICES

4.1: The services are offered by MULS subject to availability. Applicants are therefore advised to book their course and accommodation as early as possible.

4.2: The MULS reserves the right to change the services offered without prior notification to the applicant, provided that the service offered is of the same standard or classification as that originally requested.

4.3: In the event that the restaurant does not open until later in the morning due to a lack of students, the student will be given breakfast so that he/she can eat it in his/her accommodation.

4.4: Even if the MULS makes every effort to hold classes in the morning, the MULS will occasionally move classes to the afternoon.

4.5: There will be no classes on public holidays. The MULS will compensate for this by offering 2 additional hours of General English Class instruction throughout the week. The following days are public holidays in Malta on days during the week:

  • New Year’s Day on January 1st.
  • St. Paul’s shipwreck on 10 February
  • Feast of St. Joseph on 19 March
  • Liberty Day, 31 March
  • Good Friday, April 10th
  • Labour Day 01 May
  • Sette Giugno on 7 June
  • St. Peter and Paul’s Day, 29 June
  • Assumption Day 15 August
  • Victory Day 8 September
  • Independence Day on 21 September
  • Republic Day, December 13
  • Christmas Day 25 December

4.6: In addition, the school will be closed for 2 weeks during Christmas vacation. In 2020 the winter break will start on 21 December and end on 1 January 2021, including both days.

4.7: In the event that there are 4 or less applicants in a course at the MULS, the MULS will automatically apply a “Daily Reduction Procedure” as described in the following table:

All courses

Reduction for one student – Reduction of 2.5 days per week (private lessons)

Reduction for two students – Reduction by 2 days per week (Semi-private)

Reduction with three or four students – Reduction by 1 day per week (small group)

 

OUR PRIVACY POLICY

4.8: The reduction of each day or half day, in terms of the number of hours, is based on the weekly number of hours offered in relation to the course in which the student is enrolled.

4.9: If the student does not wish such a “Daily Reduction Procedure” to be applied and wishes the number of hours to be increased, the student has the option of taking the full number of days (and hours per day) normally applicable, for an additional payment.

4.10: Should the student’s level of English fall below or above the level of the courses offered (beginner to advanced), the student will receive private lessons equivalent to the amount previously paid for the lessons.

4.11: The MULS keeps a daily attendance list, so students should be present in their classes regularly. Students with a visa who are regularly absent from their classes will receive an email warning of their absence, which will also be communicated to the Maltese Immigration Service.

4.12: Students will only be awarded a certificate of completion if they can show at least 75% or more attendance.

You are important to us. We respect their privacy and value their personal information. We only ask for personal information that we need to be able to offer them our services effectively. We have a responsibility to you to process your personal data in a lawful, orderly and transparent manner in accordance with the Basic Data Protection Regulation (GDPR).

WHO WE ARE

Malta University Language School is owned and validated by the University of Malta.

DATA WE PROCESS AND THE LEGAL BASIS FOR PROSPECTS OF COLLECTION

Prospective students of Malta University Language School are requested to provide us with the following information, which will enable us to enrol them in our courses and assign them to the appropriate classes: Name, nationality, date of birth, home address, passport number, occupation, approximate level of English, email address, mobile phone number and bank details. We will also ask you for your visa and booking details to assign them to your courses and preferred accommodation. We will process this information in accordance with § 6, I b of the Data Protection Basic Regulation in order to be able to offer you our services at your request and successfully enrol you in our school. We will also process further of your personal data once you are a student at our school. These data, which include attendance lists, test results, school assignments and certificates, are processed in accordance with § 6 I f and are necessary for our school to be able to offer you excellent service. We will only take photos and videos of you and send you promotional material if you agree to this and point out that you have the right to withdraw your consent at any time.

WHO HAS ACCESS TO YOUR DATA?

Your personal data, as described above, will only be made available to those employees who need it to perform their duties.

WITH WHOM DO WE SHARE YOUR INFORMATION?

We share your personal information with third parties only under the following conditions:

We are required by law to share your information with the Maltese Immigration Service and the Police of Malta

If there is a need to protect their vital interests or those of third parties

If you’ve consented:

We will forward all requests for information about courses offered by the University of Malta to the Student Secretariat or the Marketing and Communications Office of the same university

HOW LONG DO WE KEEP YOUR PERSONAL DATA?

Please refer to our basic regulations regarding data retention.

YOUR RIGHTS

In respect of your personal data that is held and processed by us, you have the right, subject to the terms laid out in the GDPR, to:

  • Request access to such personal data;
  • Request rectification or erasure of such personal data;
  • Request restriction of processing of such personal data;
  • Object to our processing of your personal data; and
  • Data portability

Where personal data is processed on the basis of your consent, you also have the right to withdraw such consent at any time, by sending an email to info@universitylanguageschool.com.

HAVE YOUR SAY

You may also lodge a complaint with the Malta Office of the Information and Data Protection Commissioner.

POLICY REGULATING THE RETENTION OF DOCUMENTATION

SCOPE

This Policy is aimed at regulating the retention, maintenance and disposal of documentation (both personal and other), within the Malta University Language School, as provided for in the General Data Protection Regulation (EU) 2016/679 (GDPR) and in accordance with the principles of data protection legislation, and other legal provisions in Maltese Law.

BACKGROUND

The GDPR puts forward the principle that personal data and sensitive personal data should not be retained for periods that are longer than necessary. In this context, the Malta University Language School will be putting forward a retention policy for all data and documentation that it collects and processes, with the purpose of ensuring compliance to the Regulation and to ensure that no resources are utilised in the processing and archiving of data which is no longer of relevance.

OBJECTIVES

This policy aims to achieve the following objectives:

Regulate the retention and disposal of the various types of documentation – whether held in manual or automated filing systems within the Malta University Language School – while adhering to the Data Protection principle which states that personal data should not be retained for a longer period than necessary;

Dispose of unnecessary documentation that is no longer relevant and is taking up useful storage space;

Promote the digitisation of documentation as may be reasonably possible in order to minimize the use of storage space required to store documentation, as well as to promote a sustainable use of paper and printing consumables.

ADMINISTRATION

Documentation is held and recorded by the Malta University Language School. This Policy is therefore applicable to all such documentation. It will be the responsibility of the Malta University Language School and its Data Controller to ensure that all provisions of this Policy are adhered to.

DOCUMENTATION HELD WITHIN the Malta University Language School

As part of its operating requirements the Malta University Language School, requests, keeps and maintains a wide range of documentation including personal data. The various types of documentation utilised by the Malta University Language School may be categorised as follows:

  • Personal Data of students;
  • Attendance and absence records;
  • Discipline related records;
  • Financial records including receipts
  • Documents relating to VISA application process

SECURITY OF DOCUMENTATION

Agreement for the Teen Summer Program for parents / legal guardians

In order to ensure a productive and safe learning environment for teenage students at Malta University Language School, this document must be understood and signed by both parents and children before arrival in Malta.

Parents or legal guardians must insist that their child abide by the rules of the school. This includes that teenagers are not allowed to leave the building complex unaccompanied by the group supervisor and to exceed the curfew from 23:30 during the week and 01:00 on weekends.

Parents or legal guardians should fully cooperate with the school’s principal, his or her representative, as well as administrative staff if any concerns arise about the child’s behavior. Upon arrival at the University Residence, teenagers must leave a refundable deposit of €50 for the keys. This will be refunded on departure, provided that no damage has been done to the school or accommodation by the student. Neither the school, agent nor the organiser can be held responsible for any kind of illness, accident, loss of property or damage that may have been caused by the student before or during the course at Malta University Language School. Malta University Language School cannot be held responsible for any kind of damage or problems that may occur intentionally or negligently during excursions or leisure activities. Parents or legal guardians and students must accept the laws of the Republic of Malta and the school’s normal code of conduct. In addition, smoking, consumption of alcohol, going out in clubs and the use of illegal drugs is strictly prohibited.

If a teenager interferes in any way with the language course and prevents other students from having a lively learning experience and does not change his or her behaviour at the request of the teaching staff, the headmaster or his or her representative is entitled to prohibit the student from further access to the course and to terminate the contract with the student. In this case or in such a situation or in the event of a breach of the rules of the school or the laws of the Republic of Malta, the parents or legal guardian will be informed immediately and, if necessary, will be obliged to arrange an alternative flight for the early departure of the student.

Students acknowledge and agree that the course is designed for students of different nationalities and is also benevolent towards other cultures and nationalities.

Each student and their parents or legal guardians hereby declare that the student is in good physical and mental health and is mentally and physically capable of coping with the demands of the language course, leisure activities and absence of their family during their stay.

All students must hold valid health and travel insurance during their stay.

Each student must have sufficient financial resources. The recommended minimum amount is 100 €.

Parents or legal guardians must provide up-to-date and accessible contact details and guarantee that the contact details are checked regularly on a daily basis.

 

Head Office